Service Sector Aptitude for Hotel Management Practice Set 15

Service Sector Aptitude for Hotel Management Practice Set 15 1. When you pass through a slum area, you feel A. slums should never be allowed near cities, as they spread dirt and crime B. slums should be far away from cities and should be ignored by us C. people who stay in slums are also a part of our society and we must do our bit to improve their lot D. our Government is not doing enough to improve conditions of living in such areas 2. If one of your close friends does not look after his old parents who stay with him, you Would A. feel that old people… Read More

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Service Sector Aptitude for Hotel Management Practice Set 14

Service Sector Aptitude for Hotel Management Practice Set 14 1. In case, some known-person logically criticizes some of your actions, you will consider him A. an opponent B. a person who lacks manners C. a well-wisher D. someone who should be ignored 2. People who know you think, that you are A. honest and rigid B. helpful and friendly C. self centred and secluded D. bad tempered and selfish 3. If you happen to witness a accident, you would A. avoid the scene of accident at any cost B. try and help the injured and inform the police C. tell others on the road to help D. think why people… Read More

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Service Sector Aptitude for Hotel Management Practice Set 13

Service Sector Aptitude for Hotel Management Practice Set 13 1. Which of the following do you consider as the most significant personality attribute to work in the service’ sector? A. Being responsible B. Withdrawn and keeping to himself/herself C. Keen to help and be social D. High academic achievements 2. According to you, what should you do to control the ill-effects of stress of modern day life? A. Diet control B. Sufficient relaxation and rest C. Physical exercise D. All of these 3. If you wish to be friendly with some person, how much time would you take to open up to him? A. Do not open up easily and… Read More

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Service Sector Aptitude for Hotel Management Practice Set 12

Service Sector Aptitude for Hotel Management Practice Set 12 1. When you are taking part in a team work, you tend to A. avoid such activities B. be fairly assertive C. cooperate with team members D. help others while looking after your interests as well 2. In case your boss does not give you a good assessment, as you thought he would, you would A. confront the boss and pick up an argument B. feel terribly upset C. try and improve your performance D. start ignoring your boss thereafter 3. According to you, which of the following is the most significant method to bring about some changes in the behavior… Read More

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Service Sector Aptitude for Hotel Management Practice Set 11

Service Sector Aptitude for Hotel Management Practice Set 11 1. According to the dictionary, the word `hospitality’ implies, friendly and generous reception of A. guests B. stranger’s C. new ideas D. All these 2. To work efficiently n’ the service sector; you should be A. decisive or quick in decision making B. extremely courteous C. firm in your ideas D. punctual 3. If you happen to meet a very demanding customer, you should A. tell him that it is impossible to meet all his demands B. inform him that you cannot do much for him C. tell him that you would refer his issues to your seniors D. try to… Read More

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Service Sector Aptitude for Hotel Management Practice Set 10

Service Sector Aptitude for Hotel Management Practice Set 10 1. What will be your response to an angry customer who wants to see the senior manager with a complaint? A. You would be patient and try to cool him down. B. Tell him it is very difficult to see the manager. C. Talk to him yourself. D. Try to solve his problem by consulting seniors. 2. If you are transferred to a place you do not like, you would A. forget about your choice and work whole-heartedly. B. try your best to get transferred to your favourite place. C. not take interest in work. D. take long leave. 3. The… Read More

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Service Sector Aptitude for Hotel Management Practice Set 9

Service Sector Aptitude for Hotel Management Practice Set 9 1. You are listening to loud music on your birthday night; your neighbour who has her exam tomorrow, comes to you to request you to slow down the volume. You A. ask her to go to someone else’s place to study. B. tell her that you will slow down the volume but you don’t do it. C. turn off the music. D. turn off the music and ask her if there is something that you can teach her for tomorrow’s exam or may he clear any doubts that she has. 2. If you happen to be in a, bus which meets… Read More

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Service Sector Aptitude for Hotel Management Practice Set 8

Service Sector Aptitude for Hotel Management Practice Set 8 1. After exiting your room in your house. You A. switch off all the electrical appliances that are not required. B. leave the lights and fans as they were. C. expect someone else to do this for you. D. forget to do these things but follow whenever you remember. 2. In your house you A. keep littering here and there expecting others to clean it. B. keep your things properly and don’t care for others. C. arrange everything and try to maintain hygiene everywhere. D. make such a mess making life of others miserable too. 3. There is plenty of rain… Read More

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Service Sector Aptitude for Hotel Management Practice Set 7

Service Sector Aptitude for Hotel Management Practice Set 7 1. You are talking on your phone while travelling in a public transport while your co-passengers are getting disturbed. You A. will start fighting. B. would ask them to mind their own business. C. would continue talking on your phone and ignore them. D. would hang up and apologize. 2. While doing a transaction with a shopkeeper, he accidently returned you more amount than he was supposed to. You realize this when you get back home. You A. won’t tell him and keep the extra amount. B. keep the money thinking you .got lucky. C. return the extra amount immediately telling… Read More

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Service Sector Aptitude for Hotel Management Practice Set 6

Service Sector Aptitude for Hotel Management Practice Set 6 While walking on the road, you find a man accidently dropping his wallet and walking away unaware, you will. A. pick up the wallet and hand it over to him. B. leave it as it is none of your business. C. shout out and tell him he has dropped his wallet. D. pick up the wallet and keep it with you as you found it. You have to go shopping while your friend calls you for help as he is ill. You will A. postpone your shopping and go to help your friend. B. ask him to call someone else. C.… Read More

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Service Sector Aptitude for Hotel Management Practice Set 5

Service Sector Aptitude for Hotel Management Practice Set 5 Your company ask you to work in another department of company, which you do not like. You will A. perform most inefficiently to show your disgust. B. try to go back to your old department. C. start avoiding your work and ask for leave frequently. D. try to get used to the new work environment and adjust. In case, your colleagues tell you that you are often short tempered, you will A. listen to it but tell them that almost everybody loses his temper, so there is nothing serious about it. B. tell them to mind their own business and need… Read More

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Service Sector Aptitude for Hotel Management Practice Set 4

Service Sector Aptitude for Hotel Management Practice Set 4 You and your brother are staying in a joint family. Your brother wishes to stay .away from your parents. You will A. request your brother not to separate, as you both have to look after your parents in their old age. B. continue to stay with your parents even if your brother separates. C. ask some other close relatives to convince your brothers not to separate. D. opt yourself to stay separately before your brother separates. Which of the following is considered to be one of the most desirable quality for a person working in service sector? A. Good health B.… Read More

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Service Sector Aptitude for Hotel Management Practice Set 3

Service Sector Aptitude for Hotel Management Practice Set 3 After having a cup of coffee in a plastic disposable cup at the railway platform, you are unable to see a-dustbin around. You will A. leave It on the platform and move away. B. find a place where some muck is lying and throw the cup there. C. keep it with you till you find a dustbin nearby. D. throw it on the railway tracks. While you are rushing to your office, your immediate neighbour requests you to drop his cheque in the bank, which is located about 500 yards from your office. You will A. tell him that it may… Read More

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Service Sector Aptitude for Hotel Management Practice Set 2

Service Sector Aptitude for Hotel Management Practice Set 2 While shopping in a busy market, one 10 year old child approaches you and says that he is lost You will A. ask the child to approach somebody else, as you are busy. B. request some shopkeeper to help him, if he can. C. talk to the child and hand him over to the police. D. ignore him and continue your shopping. When you are having a walk along the sea-shore, you notice a man drowning and shouting for help. You will A. draw the attention of others and keep on walking. B. not like to get involved and continue your… Read More

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Service Sector Aptitude for Hotel Management Practice Set 1

Service Sector Aptitude for Hotel Management Practice Set 1 While driving your car in the market, you inadvertently met with a minor accident involving a cyclist. You will A. angrily abuse the cyclist and tell him it was his fault. B. try and run away from the scene of the accident. C. help the cyclist get up and apologies for the mistake involving both of you. D. get out of your car and hit the cyclist and create a scene. When you observe a cluster of slums in the heart of a modern city, you feel A. there is absolutely no place for such poor people in a modern city.… Read More

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